gift voucher terms and conditions

  • You must be 18 years of age or older to purchase a gift voucher.
  • Gift vouchers can be redeemed for bookings of hotel rooms made on www.citizenM.com only. Gift vouchers cannot be redeemed for meeting room bookings or group bookings.
  • The gift voucher value will be converted to the currency of the booking based on the daily exchange rate on the day of redemption.
  • If a booking exceeds the gift voucher value, the balance will be charged to your credit or debit card.
  • Redemption of gift vouchers is subject to availability; citizenM’s Booking Terms & Conditions https://www.citizenm.com/reservations/terms-conditions apply to all bookings.
  • Unredeemed gift vouchers are non-refundable, and may not be sold.
  • Redeemed gift vouchers are refundable under the following conditions: if you booked a non-refundable rate, the gift voucher is also non-refundable. If you booked our refundable (flex) rate and fulfill its refund conditions, the gift voucher is also refundable. You will receive a new voucher by email. 
  • To the extent legally permitted, gift vouchers are valid for 1 year from the date of purchase. Gift vouchers will not be reissued once expired and gift vouchers that have expired will not be accepted.
  • Each gift voucher can only be used once. In cases when the gift voucher value exceeds the booking costs, this outstanding amount can be used during the hotel stay on food & beverages and collectionM products. Any unused gift voucher amount at the end of stay cannot be redeemed for cash.
  • Gift vouchers must be used for a single booking and one gift voucher cannot be split between bookings.
  • Gift vouchers are not valid in combination with any other offer.
  • citizenM reserves the right not to accept any gift vouchers that appear to be fraudulent or otherwise be tampered with.
  • citizenM gift vouchers can only be redeemed against bookings made directly through citizenM.com.